Radio Ratings Diary

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Arbitron Inc. Online Radio Ratings and Research Diary Web Site Privacy Statement
Last Revised: January 2014


This Privacy Statement applies to information, including diary responses, collected from and about you when you use this Web site, which is made available by Arbitron Inc. and its affiliated companies and subsidiaries (together, "Arbitron" or "we" or "us"). Please note that this Web site is not available for use by children under 13.

Arbitron is a media and marketing information services firm primarily serving radio, television, cable, advertising agencies, advertisers, retailers, out-of-home media, and online media. Arbitron's core businesses are measuring and estimating network and local market radio and other media audiences across the United States; providing application software used for analyzing our media audience and marketing information data; and providing consumer, shopping, and other media usage information services. We created the Arbitron Online Radio Ratings Diary to provide survey respondents with the option and convenience of completing a diary online.

In order to understand the manner in which Arbitron uses, discloses, and protects the information provided to us via this Web site, please read the following Privacy Statement. By using this Web site, you agree to the Terms of Use and this Privacy Statement.

Information Collection

You must have an Arbitron-established password to use and access this Web site. When you visit this site, Arbitron collects your log-in information and current email address, as well as certain information that is automatically collected each time you visit this Web site. Examples include the date and time of your visit, your browser type, operating system type, links you click, IP address, the domain name of the Web site from which you linked to our Web site, as well as information about how you use the site. We also collect personal information that you provide when you submit comments or tips, or use other interactive features. We use this information to administer and improve our website, and to operate the research study in which you are a participant.

In connection with our research, Arbitron collects certain information, such as household member names, demographics, e-mail address(es), phone numbers, user IDs and passwords, from you when you register on this Web site. We also collect the diary responses that you input on this site. We may use your e-mail address, mobile phone number, and other information, including commercially available information from third parties, for our research, to contact you with updates or announcements about Arbitron, the Arbitron Online Radio Ratings Diary process, or this Web site, to request your participation in a survey, or to otherwise communicate with you. We may combine the information that you provide on this site with other information that Arbitron has collected from and about you, as well as with information we receive from third parties.

We analyze and use the information we collect from and about you to help media companies, advertisers, and others better understand their actual and potential audiences, measure the effectiveness of their programming and promotional campaigns, and tailor their programming and advertising. We also use it for our internal business purposes, such as data analysis, audits, improving our products and services, and developing new ones.

We may disclose the information we collect from and about you to other companies that we work with (our "Vendor") for their own commercial use; however, we will not share your name and contact information with a vendor or other third party for that party's own direct marketing purposes. We may also share your information with our service providers, which are not authorized to use or disclose it other than to provide services to us.

The information Arbitron collects is our proprietary business asset, and as such, may be transferred to a subsidiary, an affiliate, or in situations where Arbitron or substantially all of our assets are acquired by and/or merged with another company. We may also disclose your information to respond to judicial or governmental processes, or provide information to law enforcement agencies, or otherwise as required by law. In addition, Arbitron may disclose your information if we believe that there has been a violation of our Web site's Terms of Use or of our rights (including but not limited to intellectual property rights) or the rights of any third party.


This site may be used only by Diary participants who are at least 13 years old. In accordance with the Children's Online Privacy Protection Act, we do not knowingly collect information from children under 13 on this site.


When you use this Web site, we may store some information on your computer's hard drive. This information will be in the form of a "cookie" or similar file and can help us in many ways. For example, cookies tell us how often our Web site has been accessed from a particular computer, which helps us determine how frequently information on our Web site should be updated. With most Internet browsers, you may erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. If you block or delete the cookies, you may have difficulty accessing certain information on the site.


Although Arbitron will use reasonable efforts to safeguard the confidentiality of the information provided, transmissions made by means of the Internet cannot be made absolutely secure. Arbitron is not liable for disclosure of the information supplied due to errors in transmission or unauthorized acts of third parties.

Governing Law

The laws of the State of New York, United States, shall govern any issues that may arise related to this Privacy Statement.

Information Access

We take steps to ensure that your personal information remains accurate. If you would like to review and/or update the personally identifiable information that you provided at the time of registration, or if you have any questions or concerns about this Privacy Statement, please send us an e-mail at


We may change this Privacy Statement periodically. When we do, we will post the change(s) on the Web site and update the "Last Revised" section above. Consequently, please be sure to review this Privacy Statement occasionally to note any updates.

Contact Us

Arbitron Inc.
9705 Patuxent Woods Drive
Columbia, MD 21046

Copyright © 2023 The Nielsen Company. All rights reserved.

Copyright © 2023 The Nielsen Company. All rights reserved.

By using this website, you are agreeing to our Privacy Statement and Terms of Use.